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EACH CUSTOMER IS REQUIRED TO HAVE THEIR OWN SCHEDULED APPOINTMENT. ","apptSiteTitleText":"NEW HOURS OF OPERATION","timeZoneId":null,"sortOrder":1,"siteDetailEnableCode":"Y","createdDate":null,"createdUserId":null,"updatedDate":"Mar 27, 2026 12:39:30 PM","updatedUserId":561286,"siteDetailEnable":true},{"apptSiteDetailId":5115,"siteId":102319,"apptSiteDetailText":"PLEASE READ ALL OF THE INSTRUCTIONS BEFORE MAKING AN APPOINTMENT OR WALKING INTO THE FACILITY.  For questions/concerns please contact the Identification Card Office at 309-782-0596 or usarmy.ria.usag.mbx.id-card-office@army.mil.  You must have two (2) forms of Identification, one must be an unexpired State or Federal ID with photo (Driver's license, State ID, Retired/Family Member Military ID, Passport)  The second (Birth Certificate, Social Security Card, Voters Registration, FOIA)  If you need a Family member ID (USID) you will need a DD Form 1172; if the Sponsor cannot accompany you, you will need to bring the DD FORM 1172; it must be signed by the sponsor at an ID card office in front of an ID Clerk who will also sign the form, it can be notarized, digital signed by the Sponsor via MILCONNECT, or you will need a Power of Attorney authorizing you to sign for your Sponsor.    ","apptSiteTitleText":"General Info","timeZoneId":null,"sortOrder":2,"siteDetailEnableCode":"Y","createdDate":null,"createdUserId":null,"updatedDate":"Mar 27, 2026 12:37:05 PM","updatedUserId":561286,"siteDetailEnable":true},{"apptSiteDetailId":37501,"siteId":102319,"apptSiteDetailText":"CURRENT CAC (MILITARY, DOD CIVILIAN, CONTRACTOR) CANNOT BE USED AS A FORM OF ID","apptSiteTitleText":"CAC REISSUANCE","timeZoneId":null,"sortOrder":3,"siteDetailEnableCode":"Y","createdDate":null,"createdUserId":null,"updatedDate":"Mar 27, 2026 3:15:09 PM","updatedUserId":561286,"siteDetailEnable":true},{"apptSiteDetailId":34863,"siteId":102319,"apptSiteDetailText":"REQUIRED FOR CAC REISSUANCE: NOTE: YOUR CURRENT CAC CANNOT be used as a required identity document. IAW DMDC, all CAC reissuance customers are required to have 2 original identity documents in their record, one must be an unexpired State or Federal ID with photo (Driver's license, State ID, Retired/Family Member Military ID, or Passport).  The second ID can be a (Birth Certificate, Social Security Card, Voters Registration, FOIA). Please bring these documents with you to the ID card site. ","apptSiteTitleText":"REQUIRED FOR CAC REISSUANCE","timeZoneId":null,"sortOrder":4,"siteDetailEnableCode":"Y","createdDate":null,"createdUserId":null,"updatedDate":"Mar 27, 2026 12:37:15 PM","updatedUserId":561286,"siteDetailEnable":true},{"apptSiteDetailId":12186,"siteId":102319,"apptSiteDetailText":"1. CAC or USID card(s) (i.e. Family Member, Retiree) must be within 90 days of expiration date before a new card will be issued.   \n2. Transferring DoD civilians will retain their current CAC. 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Need birth certificate and SS card for each family member; those that are 18 years or older will also need to have a picture ID (DL, State ID, or passport). Family member (child, step-child) DAV USID card are only issued to dependents who are under 21.  ","apptSiteTitleText":"Non-CAC Customers DAV 100","timeZoneId":null,"sortOrder":7,"siteDetailEnableCode":"Y","createdDate":null,"createdUserId":null,"updatedDate":"Mar 27, 2026 3:23:56 PM","updatedUserId":561286,"siteDetailEnable":true},{"apptSiteDetailId":5112,"siteId":102319,"apptSiteDetailText":"CAC Pin Resets or locked cards are handled by technicians within the ID Card office.. Blocked cards require the assistance of an IT Administrator. 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