Defense Manpower Data Center (DMDC)

ID Card Office Online - Home Page User Guide

November 2024 - Version 1.5

Table of Contents

Overview.. 1

IDCO Home Page. 1

ID Card Office Locator & Appointments. 2

Common Access Card. 2

Troubleshooting Signing In. 3

Signing Out 4

Overview

The RAPIDS ID Card Office Online (IDCO) Home page is the access point to all IDCO functions. From this page you can access the ID Card Office Locator and Appointments, Common Access Card, Family ID Cards, and My Profile functionality. The IDCO home page is publicly accessible. Accessing certain functions from the Home page will require CAC or DS Logon.

Function	Logon Requirements
ID Card Office Locator & Appointments	No Logon
Common Access Card	CAC Logon Only
Family ID Cards	DS Logon or CAC Logon
My Profile	DS Logon or CAC Logon

IDCO Home Page

1. Open an internet browser to https://idco.dmdc.osd.mil/idco

2. The IDCO Home Page will display providing options to access the available functionality.

3. Select the Continue button associated with the function that you wish to access.

§ ID Card Office Locator & Appointment

§ Common Access Card

§ Family ID Cards

§ My Profile

ID Card Office Locator & Appointments

The Site Locator & Appointments function provides the ability to search for a RAPIDS ID Card Office and book an appointment. Reasons for visiting an ID Card Office may include the following:

· Certificate Error

· DEERS Update (updates/dependent addition/removal)

· Expired/Renewal (CACs)

· Expired/Renewal (Dependents/Retiree)

· Full Time Student

· Initial Issuance CACs)

· Lost/Stolen/Confiscated

· Tricare

· PIN Reset

· Promotion

· Retirement

· Other

Select the Continue button in the ID Card Office Locator and Appointments box to perform any of the following functions:

1. Search for a RAPIDS ID Card Office by Address

2. Search for a RAPIDS ID Card Office with Walk-In hours

3. Search for RAPIDS ID Card Office that offers appointments

4. Search for a RAPIDS ID Card Office by Name, Site ID, Zip Code, Country/State/City

5. Find the address, phone number, directions to a RAPIDS ID Card Office, or site details.

6. Make an appointment at an ID Card Office

7. View or Cancel an existing appointment.

Note: Availability of appointments and information displayed in the ID Card Office Locator and Appointments function is determined by each ID Card Office.

Common Access Card

The Common Access Card functionality provides the ability to perform the following CAC updates:

Add or change work email address to receive initial or new Email Signature and Email Encryption Certificates.
Add the Joint Data Model (JDM) applet to the CAC
Extend certificates to the card expiration date (Academy Students only)

NOTE: The following components are required to perform these functions:

· ActivClient 7.4.1.5 or higher (custom installation with the US Department of Defense configuration)

· Browser Extension (Edge or Chrome): https://chrome.google.com/webstore/detail/hid-credential-management/ncphcdigcdkjeagemagmchkgommoifjd

Family ID Cards

The Family ID Cards function allows Sponsors to perform several actions relating to their dependents. A Sponsor may:

Nominate a family member to be added to their Defense Enrollment Eligibility Reporting System (DEERS) record as a dependent (e.g. child, spouse, parent/parent-in-law). A RAPIDS ID Card Office visit is still required for verification of nominated family members and to receive the dependent ID card, but performing these functions in IDCO prior to your RAPIDS ID Card Office visit will save time.
Request a USID renewal for family members prior to visiting a RAPIDS ID Card Site.
Request the renewal of a Sponsor or Family Members’ USID credential to be shipped to a residential or work address. Eligibility is required for the shipping option. Logon to the Family ID Cards function and refer to the Help file for more details.
Generate a DD Form 1172-2 for dependent nominations and renewal requests.
Generate and print a family roster to be used for unofficial non-ID card service uses (i.e., a copy of the DD Form 1172-2 for housing requests or other personnel actions).

Select the Continue button in the Sponsor/Family box to perform one of these actions. You will be prompted to Logon with your CAC or DS Logon Username and Password.

My Profile

The My Profile functionality will allow a Sponsor to view and update their personal, personnel (work), and dependent contact information. In addition, a sponsor may update Global Address List (GAL) information, and a Civilian or NAF employee may opt into the TSA Pre-Check program.

Dependents may access their own information only through My Profile using a DS Logon Username and Password. Dependents may view and update their contact information.

Select the Continue button in the My Profile box to perform one of these actions. You will be prompted to Logon with your CAC or DS Logon Username and Password.

Signing In and Out

Signing In

No sign in is required to reach the IDCO Home Page.

If accessing the Common Access Card functionality, you must sign in with your CAC. You will be prompted after selecting the Continue button on the Home Page.

If accessing the My Profile or Family/Sponsor functionality you must sign in using your CAC or DS Logon Username and Password. You will be prompted after selecting the Continue button on the Home Page. Choose one of the logon methods and select Login.

Note: Only family members who are 18 years or older can obtain a DS Logon to sign in to IDCO MyProfile.

Troubleshooting Signing In

For users attempting to logon that are returned to the logon screen please try the following:

· Try again with a different browser (Edge or Chrome).

· Clear your cache (ctrl+shift+delete) then close all of the browser tabs for that browser type. Open a new window hit Ctrl+F5 then try again.

· Attempt to logon 3 times in a row.

Signing Out

To close IDCO after Logon with CAC or DS Logon, click Logout in the top right corner. For added security, please close your browser after you logout.

For additional security, after a period of inactivity (15 minutes) you will automatically be signed out of the system. Logon again when you are ready to resume using IDCO.

Contact Us

For questions on how to obtain or renew an ID please visit: https://www.cac.mil/

For additional assistance or to report problems, please call:

Toll Free: 800-538-9552

Commercial: 502-335-9980

When requesting support, reference the ID Card Office Online (IDCO) application. If receiving an error message, please provide the entire error message.

To provide feedback on system functionality and performance, please utilize the Feedback button in the top right corner.